Is registration mandatory in order to buy?
No, it is not mandatory to register to purchase. You can order all the products that interest you without the need to create an account. If you choose to register before making the purchase, you will be able to store your data and have access to your personal area to monitor the progress of your orders. You can also request the issuance of an electronic invoice.
What are the benefits of registering?
In addition to having your own personal area, you will also have the possibility of being shown the products you have purchased most frequently and, via email, taking advantage of discount coupons for your subsequent purchases.
Registration: how to proceed?
To be able to register on cantinavaldimiro.com/en click on the first icon you find at the top right. Fill out the form that appears on your right, indicating a username, your e-mail, password and click on the “Register” button. Once the procedure is complete, the following message will appear “Thank you for registering. Your account must be activated before you can log in. Check your e-mail”. At this point go to your mailbox and click the account activation link that you will find in the body of the email (if it is not in your inbox, check your spam folder). After successful verification, you will see the following message “Verification was successful: Your account has been activated! Now you can log in with the credentials chosen during registration”. Go to the left side of the page, enter your username and password and enter your reserved area.
Personal data: can it be changed?
If you have already registered, you can change your data directly from your personal area. Click the first icon located at the top right, on the “My Account” page, fill out the form on the left by entering your Username and password. Then in the left column click “Account Details” so that you can modify your data. When finished, press the “Save Changes” button. Furthermore, each registered user can request the modification and/or cancellation of their data at any time at this email address: firstname.lastname@example.org
Forgotten password: how to recover it?
If you have forgotten your access password, click on the appropriate link “Forgot your password?” then enter your email address. The system will send you a link to generate a new one.
How do you order?
Once the tasting box has been composed, selecting the quantity for each product, add it to the cart by clicking on “Add to cart”. If you choose to buy other boxes, continue your shopping, if instead you want to complete the order, select “View Cart” and “Complete Order”. At this point, enter all the billing data, specifying whether you want to receive the receipt or the electronic invoice. You can also decide to send the goods to a different address: in this case, fill in the form below. Finally, click “Place order”. The next screen will confirm that the order has been received, with a summary detail. A few minutes later, the complete detail will also arrive by email. Based on availability, the order will be placed as “pending” or “in fulfillment”
Payment: what methods are foreseen?
Cantina Valdimiro provides for payment by advance bank transfer
Orders: in how many days will the goods arrive?
It depends on multiple factors including the region/state/continent of destination and the carrier. We will always try to be as quick as possible
I haven't received the confirmation email: my order is valid?
For this type of problem, please write to us at email@example.com
Can I track the shipment of my order?
You can check the status of the shipment through the link in the footer of the site in the “Shop Online” menu under “Track your order” and entering the code we sent you by email
Delivery delay: what can I do?
Cantina Valdimiro works to respect the terms of delivery of orders. If the goods have not yet been delivered to you, we invite you to check their status from the reserved area which you can access by logging in. In the event that your order has not yet been shipped, you will be contacted by email to resolve any difficulties relating to delivery. If the order has been shipped, you can monitor it online from the courier’s website thanks to the link we sent you by email when the goods left our warehouses.
The Courier came by but didn't find me: what can I do?
If the GLS courier passes by and fails to complete the delivery of the goods, the computer system will automatically schedule a new delivery at the same time for the following working day (Monday – Friday). To better organise, check online for the most precise delivery time by connecting to the site https://gls-group.com/IT/en/home in the “Find my parcel” section using the code indicated on the front of the coupon left in the mailbox. letters. If you want to change the shipment, after tracking the shipment, just select the “Manage left notice” function and you will have the following options:
- Delivery on another day;
- Delivery to an alternative address (only if we have issued prior authorization);
- Collection of your shipment at the relevant GLS branch;
f the new delivery is not successful, after 3 working days without having received any information, GLS will leave the package in storage at its branch, notifying us by email
I entered a wrong delivery address, is it possible to change it?
Tell us the new delivery address. If the shipment has already been taken over by the courier, we cannot guarantee that the package will be delivered to the new address. If, on the other hand, the order is still in our warehouses, we will take care of sending it to the new address. In any case, contact our sales manager Valdimiro.
Right of withdrawal: what is the procedure?
In the event that you wish to exercise the right of withdrawal, please refer to the “conditions of sale”